2 years ago I took on the role as Redington’s CEO (5th April 2016).
It has been the hardest job I’ve ever done and yet the most fulfilling one.
I’m so proud of what we have achieved together over that time – from the great feedback we get from clients on the outcomes our team continue to deliver for them, to getting into Sunday Times Top 100 Best Small Companies, to licencing our software for the first time in order to solve a client need, to the important work we are doing with the Chinese insurance industry, to RedSTART becoming a charity, to running 2 successful returnship programs, etc.
As I told Liam Kennedy at IPE a couple of weeks ago,
“Whilst we are ambitious to make 100m people financially secure, by growing our core business as well as pivoting into new business lines and geographies, we remain crystal clear that we will not comprise on quality of service we offer our clients nor on our culture.
We’d rather be a small giant. We don’t want to become a big foot. Otherwise, there’s a real risk of getting bigger and bigger but delivering less and less quality advice to many more pension funds.
That isn’t acceptable to us.”
You can read the full article here – https://www.ipe.com/investment/strategically-speaking/strategically-speaking-redington/10023914.article
I’m taking some time right now to pause, reflect, and reset. It’s interesting to look back on my reflections at the end of day 1 (http://www.miteshsheth.com/ceo-day-1/) as well as the key risk indicators (a CEO red radar) that I outlined this time last year (http://www.miteshsheth.com/how-to-stop-your-ceo-from-screwing-up/).
Some of my biggest lessons from this year include:
- Being more realistic about how long things take and having patience.
- Getting the right balance between internal and external, empowering and dictating, big picture and the details.
- Creating more structure and role clarity.
- Seeking out and really listening to challenging viewpoints without feeling defensive.
- Looking after myself, my mental health and energy.
I’ll share further reflections in a couple of weeks time.
I want to thank Rob and Dawid for believing in me, supporting me and challenging me over the past 2 years. This was no easy thing to do for them and they have maintained the right balance of being involved, giving me space and checking in where needed.
Also, the Senior Leaders that stand by my side without whom I would not have been able to achieve a fraction of what we have over the past couple of years. I am grateful for their challenge, contribution and friendship.
I continue to believe that the essence of this role is to serve the incredible people who work at Redington. It is important that they continue to hold me and the other leaders accountable by giving us regular challenge and feedback.
Finally, my incredible wife, who has been my strength through ups and downs, giving me advice, helping me manage my emotions, keeping my ego in check and making sure I look after myself. Thank you for your patience, guidance and unconditional love.
It’s a privilege to serve this firm and to work with such generous people. I’m delighted to still be learning and growing so much.