Tag Archives: adaptive leadership

7 months in a leadership lab – highs, lows, lessons & reflections

“Seeing life as a leadership laboratory enables you to try things out, make mistakes, strengthen your skills and take pleasure in the journey, as well as the fruits of your labour.”
– Heifetz, Grashaw & Linsky

I’m looking out at the ocean, reflecting on the past 7 months since taking on this role. It’s been an incredible period of my life. I’m learning every day, I’m being stretched, I’m doing work that matters, with people I really like.

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What are my highlights:

I’m grateful for how people across the firm have embraced change over these past few months. We are getting better at dealing with difficult issues, whether unspoken, unresolved or unaddressed. This skill will be critical to our success.

We launched the Redington MBA 1.1 with the first group focused on “Having Difficult Conversations”. This is our attempt to deliver targeted training that actually changes habits and behaviours, learning from the latest research in people development.

I’m really pleased with how Redington’s “game” (to make 100m people financially secure) has been received, not just internally, but also with clients and the wider market. The opportunity is really ours to create, innovate and scale our ideas. We want to be known for helping people tackle their most difficult problems, leaving them feeling smarter, capable and better equipped.

We held our first “Innovation Day” with a focus on tech. We heard a number of pitches for client and customer problems that our colleagues wanted to solve. They worked together in small groups to test the problem and develop solutions using a lean canvas approach. We need to move these ideas to the next stage now and will be repeating the whole process regularly.

We held our first “Month of Learning” with daily talks, training and classes that all staff could participate in. Topics included – how decision science can help our clients, understanding path dependency risk, the redington approach to ESG, etc. This has been great. We’re going to repeat it each quarter.

We have made improvements to our pension scheme, maternity benefits, working hours, flexible working, etc. There’s still more we need to do, but this is a great start.

Last month we participated in the Sunday Times Best Places to Work survey, I was over the moon that we had 100% of employees take time to complete the 70-odd questions.

We’ve just launched the #RedingtonReturnshipProgramme, which will kick off in January. This is an internship to encourage mid level and senior women and men to return to work after a career break. I’m really excited about the potential of this programme to enhance the cognitive diversity of our senior team.

I’m delighted with how the Faculty of Fun Stuff (our social committee) have managed our social/charity budget – Halloween Party, Poker night, Arabian night, Drinks, etc. they’ve done far more that has been valued than a top down management of this could have delivered.

In terms of revenue, we had a record quarter and half year. This is testament to the tireless efforts of lots of talented people. No time to be complacent though. We are tightening up our sales and business development efforts, with a new governance structure. This is showing some early positive signs, the key to its success is holding each other to account. I’m really pleased with how the whole team has engaged with this.

What has been my biggest low:

I have allowed myself to get really busy, engrossed, sleep deprived and exhausted by the end of each quarter. I’m leaving home early, coming back late, sleeping late, and generally getting exhausted. Moreover, I can’t stop thinking about work. It’s manageable but I want to address this early, I don’t want it to become a deeply ingrained habit.

This quarter I am going to get stricter with myself. I’m going to have a fixed time to leave by – 6pm – no matter what, to make it home for dinner and storytime. I’m going to go to the gym 2 times a week before work and not compromise on it. I’m going to make time for my morning routine, reflection, journaling and meditation each morning. To make it all happen I’m going to identify my triggers and plan for them in advance. I’m going to be even better prepared.

We need to be alert as a business of the dark side of engagement. People across the firm willingly work long hours, especially at quarter ends. For our longer term sustainability, we want to help our colleagues find better balance. Moreover, we want to be an employer that can attract talent that wants to work more flexibly. I have a responsibility to set the right norms and expectations, not just in words and policies, but in action.

What have I learnt?

  • The importance of having difficult conversations, always, at all levels.
  • The need for daily, weekly, quarterly goals. It’s the only way I’ve found of not becoming a victim to my diary or just reacting to demands on my time.
  • The need to align the rhythm of reviews around capacity and busy periods.
  • I need to get better at writing and sharing minutes. I can’t rely on regular verbal communication.
  • Despite my best intentions I cannot meet/talk to every employee as frequently as I’d like. I need to meet people more regularly in groups to consult and debate ideas.
  • You can only get out of your brain what you put in – so reading and learning has to continue no matter how busy we get.
  • I’m really pleased that we booked regular holidays in advance for each quarter end. I’m definitely doing that again next year.
  • Over the past 7 months I have tried to be involved in every function of the business, for my own familiarity and experience. This is not sustainable. I have to step back and help others lead confidently. After all, I want to create a firm of leaders.

Further Experiments:

My priorities this year are to grow our culture, capability and infrastructure to enable us to move closer to our ultimate goal of making 100 million people financially secure. Though we have made a lot of progress on these, there are many more experiments to be done.

I have come across these two definitions of leadership that really appeal to me. They offer a model of leadership that I think Redington needs to achieve its game. It is also an approach to leadership that is essential for the future.

I think Redington can be an ambidextrous/adaptive organisation. This is my personal challenge for the rest of this year.

“Adaptive leadership is the practice of mobilizing people to tackle tough challenges and thrive. Adaptive organisations name the elephants in the room, share responsibility for the future, value independent thinking, build leadership capability and institutionalize reflection and continuous learning.” – Heifetz, Grashaw & Linsky