Day 1, as CEO of Redington

Yesterday was my first day as CEO of Redington.


Redington is not a conventional company. We care deeply about improving the lives of those around us, especially our future generations.

I feel a deep sense of responsibility for the confidence and trust placed in me by Redington’s co-founders Robert Gardner and Dawid Konotey-Ahulu, as well as our colleagues and clients.

My New Year’s Resolution for 2016 was to be more vulnerable and open. I believe vulnerability can be a leader’s greatest asset.

If we are too scared to make mistakes we will never learn anything new.

Here are my lessons from Day 1 in the role:

  • Give people more trust, more freedom and more authority than feels comfortable.
  • If we hire people with an aptitude for learning, then we need do everything we can to help them grow as much and as quickly as possible.
  • Default-to-Open: If we believe that our people are good, then we must be unafraid to share information with them.
  • We must always be direct (I love the term ‘radical candour’) and show compassion to those who may not performing at their best (focus on the real issue which maybe a skill gap, coaching or the wrong role).
  • People in positions of authority must be held to higher standards – “With great power comes great responsibility!”.

I am blessed to work with some of the most talented, hardworking, conscientious and learning-oriented people.

Working with diverse people, in a culture that encourages debate, helps us become open-minded, extend our imaginations, generate better ideas and gain humility.

Clay Christensen says “Management is one of the most noble professions, if it is practiced well. No other occupation offers as many ways to help others learn and grow.”  – I also think that no other role will offer me as many ways to learn and grow.

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